Guided Intake Customer Agreement
Provider: LogicWare Studio LLC
Product: Guided Intake
Approved source version: 0.3 — September 19, 2026
Publication effective date: TO BE SET AT FINAL PRE-LAUNCH GATE
Source status: Approved customer-facing source text for Stop 5.7 implementation. Do not publish publicly until final pre-launch legal rechecks and publication metadata are complete.
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1. Agreement
This Customer Agreement ("Agreement") governs the business customer's subscription to and use of Guided Intake, a product of LogicWare Studio LLC ("LogicWare").
By affirmatively accepting this Agreement on behalf of the subscribing business, the customer agrees to these terms.
The Privacy Policy, recurring-payment authorization, and electronic-records/notices consent are separate but coordinated parts of the Guided Intake enrollment process.
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2. Guided Intake
Guided Intake is a diagnostic intake information-collection and organization tool for automotive repair shops.
Guided Intake helps a shop gather and organize information for technician use. It does not:
- diagnose vehicles;
- prescribe repairs;
- select replacement parts;
- verify the truth or completeness of information supplied to the shop;
- replace technician judgment;
- perform repairs;
- determine workmanship;
- determine final vehicle safety; or
- assume responsibility for the repair shop's professional decisions.
The repair business remains responsible for diagnosis, testing, repair decisions, repair recommendations, parts selection, workmanship, quality control, vehicle-safety decisions, and work performed on the vehicle.
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3. Location-Based License
One Guided Intake subscription authorizes use by one purchasing business at one physical automotive repair-shop location.
A separate physical shop location requires a separate subscription.
The license is location-based, not per advisor.
Employees working for the subscribing business at the licensed location may use authorized Guided Intake installations in the ordinary course of the business.
Included terminal capacity may not be:
- divided among multiple physical locations;
- transferred to another shop;
- shared with another business;
- loaned to another organization; or
- used as independent licenses outside the subscribed location.
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4. Subscription Price and Terminal Capacity
The base Guided Intake subscription is:
$29.95 per month per physical shop location, plus applicable tax.
The base subscription includes up to:
5 terminals
Additional terminals beyond the five included terminals are:
$4.95 per additional terminal per month, plus applicable tax.
Guided Intake is offered as one complete product rather than as separate feature tiers or per-advisor licenses.
Ordinary Guided Intake updates are included with an active subscription without a separate update charge.
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5. Free Trial
Guided Intake includes a:
14-day full-featured free trial.
The trial begins when the first Guided Intake terminal for the licensed location is successfully activated.
The trial does not begin merely because:
- an account is created;
- payment information is supplied; or
- the installer is downloaded.
The trial provides the commercially available product rather than a deliberately reduced demonstration version.
A payment method is required before activation.
Unless the subscription is cancelled before paid billing begins, the subscription automatically continues one month at a time after the trial.
The separate recurring-payment authorization governs the customer's authorization for automatic monthly billing through Stripe.
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6. Trial Reminder
LogicWare will send a trial-ending reminder 7 days before the trial ends.
The reminder will identify:
- the trial expiration date;
- the $29.95/month base price plus applicable tax;
- the monthly recurring nature of the subscription;
- that paid billing begins unless cancelled;
- the direct cancellation path; and
- the Support path.
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7. Cancellation
The customer may cancel through the direct online account cancellation path, subject only to reasonable authentication.
The customer is not required to:
- call LogicWare;
- contact a salesperson;
- justify the cancellation;
- wait for manual approval; or
- complete a retention conversation.
Support remains available if the customer cannot successfully use the self-service cancellation path.
Cancellation during the trial
Cancellation during the free trial:
- prevents automatic conversion to the paid subscription;
- prevents the first subscription charge; and
- does not shorten the originally scheduled trial period.
The customer retains access through the original trial end.
Cancellation after paid billing begins
Paid subscriptions may be cancelled at any time.
Normal paid cancellation takes effect at the end of the current billing period. The subscription does not renew after that period.
There is no cancellation fee or long-term contract.
LogicWare provides electronic cancellation confirmation identifying the cancellation and the date through which access remains available.
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8. Refunds
Routine subscription payments are non-refundable, except where this Agreement states otherwise or applicable law requires otherwise.
Ordinary cancellation does not result in:
- prorated refunds;
- partial-month refunds; or
- automatic credits for unused time.
The customer instead retains access through the paid billing period.
Alaska licensed locations
For a Guided Intake subscription licensed to a physical shop location in Alaska, if the customer cancels within 30 days after the free trial ends, LogicWare will provide a full refund of the first monthly Guided Intake subscription charge for that location.
This Alaska exception does not change the ordinary cancellation/refund policy for locations outside Alaska.
LogicWare may also choose to approve an exceptional refund in unusual circumstances.
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9. Payment Failures
First payment after the trial
The 14-day trial is the complete unpaid evaluation period.
If the first subscription payment fails when the trial converts to paid service, paid Guided Intake access stops immediately.
The customer will be given a reasonable path to update the payment method, retry payment, and restore authorized access.
Failed renewal for an established subscriber
An established paying customer receives an initial:
7-day payment-recovery period
after a failed routine renewal.
During that period, reasonable payment retries and payment-update opportunities may occur, and Guided Intake may continue operating while the customer resolves the billing issue.
If payment remains unresolved after the recovery period, Guided Intake may be disabled.
Successful payment restores or preserves authorized access.
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10. Technical Offline Tolerance
A legitimate licensed installation may receive up to:
48 hours of offline license-validation tolerance
when it temporarily cannot validate because of a customer internet interruption, temporary licensing-service interruption, or similar communication failure.
This is a technical continuity measure, not an additional payment grace period.
A known invalid, expired, suspended, or otherwise unauthorized subscription does not become valid merely because the technical tolerance exists.
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11. Disabled Access and Reactivation
When a subscription is invalid, expired, suspended, or otherwise unauthorized, Guided Intake may prevent new licensed use.
Where restoration is available, the customer will be given an appropriate path to restore authorized access.
A former legitimate customer may reactivate without a routine reactivation fee, subject to then-current subscription pricing, successful payment, and authorization.
Reactivation does not automatically include a second free trial.
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12. Customer Reports and Business Information
LogicWare does not claim ownership of the customer's underlying business information merely because the customer uses Guided Intake.
Successfully generated technician reports are customer business records.
The customer may print, copy, retain, attach, distribute, and otherwise use those reports in ordinary business operations.
Expiration, cancellation, suspension, failed payment, license loss, or application removal does not intentionally delete or lock technician reports already generated and stored by the customer.
License enforcement applies to continued Guided Intake use, not to previously generated customer files.
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13. Customer Responsibility for Report Preservation
LogicWare does not provide cloud backup or long-term remote storage of customers' generated technician reports.
After a technician report has been successfully generated and stored in the customer's independent report location, the customer is responsible for:
- retaining the file;
- backing it up;
- protecting the storage device; and
- maintaining the customer's own business-record retention practices.
LogicWare cannot guarantee recovery of reports lost because of customer-side file deletion, computer or storage-device failure, Windows reinstallation, local corruption, backup failure, or similar local data-loss events.
This responsibility boundary does not excuse an actual Guided Intake defect that prevents the report from being generated or stored as intended.
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14. LogicWare Ownership
LogicWare retains ownership of Guided Intake and its proprietary product assets, including the application software, source code, proprietary logic, product design, report-generation systems, trademarks, branding, documentation, and other protectable intellectual property.
The subscription provides a limited right to use Guided Intake under this Agreement.
Purchasing a subscription does not transfer ownership of Guided Intake itself to the customer.
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15. Prohibited Use
The customer may not materially misuse Guided Intake, including by:
- sharing a location license with another business;
- using one location subscription across multiple physical locations;
- reselling or sublicensing Guided Intake without authorization;
- making unauthorized copies or distributing the application;
- deliberately circumventing licensing controls;
- using Guided Intake fraudulently or unlawfully; or
- improperly reverse engineering or modifying Guided Intake where such restrictions are legally enforceable.
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16. Suspension or Termination by LogicWare
LogicWare may suspend or terminate access for reasons including:
- nonpayment;
- fraud;
- material violation of this Agreement;
- deliberate license sharing;
- deliberate circumvention of licensing controls; or
- unlawful misuse.
Where a problem can reasonably be corrected, LogicWare will ordinarily provide notice and a reasonable opportunity to correct it.
Immediate action remains available when circumstances reasonably require it.
Suspension or termination does not intentionally remove previously generated customer technician reports.
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17. Product Updates and Changes
An active subscription includes ordinary Guided Intake updates without a separate update charge.
Updates may include bug fixes, security updates, compatibility updates, maintenance, normal product improvements, and ordinary evolution of Guided Intake.
LogicWare does not promise that Guided Intake's exact interface or functionality will remain permanently unchanged.
A Guided Intake subscription does not create a perpetual entitlement to every future LogicWare product, integration, service, or materially separate product offering.
Materially separate future products may have their own commercial terms and pricing.
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18. Service Availability
Guided Intake does not include a contractual uptime service-level agreement.
LogicWare does not promise uninterrupted or error-free operation, continuous internet availability, or uninterrupted third-party services.
LogicWare will make reasonable efforts to maintain Guided Intake and its supporting commercial infrastructure.
Temporary outages do not by themselves create a service-credit obligation.
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19. Account Security
The customer is responsible for using the Guided Intake account through authorized access and for maintaining current account contact information.
The account may control subscription status, payment-method access, cancellation, the licensed shop location, terminal activation/deactivation, account contact information, and related commercial functions.
LogicWare uses authentication and account-recovery measures appropriate to those functions.
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20. Support and Communications
The primary Guided Intake Support channel is:
support@logicwarestudio.com
LogicWare may send electronic communications reasonably needed to administer the account and subscription, including trial, billing, payment-failure, cancellation, account, security, and material-change notices.
LogicWare will also send an annual subscription reminder approximately 30 days before the monthly renewal that carries a continuously active subscription beyond each 12-month anniversary. The reminder will identify the subscription, current recurring price, and direct cancellation path.
Marketing communications, if any, are handled separately from required account and subscription communications.
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21. Privacy
Use of Guided Intake is also subject to the applicable Guided Intake Privacy Policy.
The Privacy Policy explains the information LogicWare receives, how it is used, provider boundaries, retention, security practices, and privacy-contact procedures.
Ordinary Guided Intake diagnostic work is not intended to be routinely transmitted to LogicWare, and Offline customer-identifying information remains local during ordinary operation as described in the Privacy Policy.
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22. Service Provider Disclosure Consent
By accepting this Agreement, the Customer expressly consents to LogicWare Studio disclosing records about the Customer and its Guided Intake account to service providers as reasonably necessary to operate Guided Intake, including authentication, payment processing, hosting, email delivery, software distribution, security, and Support.
The Guided Intake Privacy Policy describes the current provider relationships and the information involved.
This consent does not authorize LogicWare to sell the Customer's information or to disclose it for unrelated purposes.
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23. Feedback and Suggestions
The customer retains ownership of its underlying material.
If the customer voluntarily submits feedback, suggestions, improvement ideas, feature ideas, or similar product recommendations, LogicWare may use those recommendations to maintain, improve, or develop Guided Intake and related products without compensation to the submitting customer.
This does not transfer ownership of the customer's underlying business information to LogicWare.
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24. Price Changes
The initial subscription price is not promised as a lifetime grandfathered price.
LogicWare may change subscription pricing.
For an increase affecting an existing customer's recurring subscription price, LogicWare will provide at least 30 days' advance electronic notice before the changed price takes effect and provide a direct opportunity to cancel before the new price is charged.
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25. Changes to this Agreement
LogicWare may update this Agreement as Guided Intake, its commercial infrastructure, legal requirements, or legitimate business needs change.
LogicWare will not treat silently editing a webpage as sufficient for a material contractual change.
Where a change materially affects payment obligations, license scope, automatic-renewal structure, liability/dispute provisions, governing-law framework, or comparable customer rights, LogicWare will provide appropriate notice and obtain fresh affirmative acceptance where required.
Administrative or clarifying changes may use effective-date notice where legally appropriate.
Historical legal-document versions will be preserved sufficiently to identify the version applicable to a customer transaction.
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26. Product Discontinuation
LogicWare does not promise that Guided Intake will operate or be supported forever.
LogicWare may discontinue Guided Intake or materially change its commercial availability.
When reasonably practicable, LogicWare intends to give existing paying customers advance notice of permanent discontinuation.
Previously generated technician reports remain independent customer files and are not intended to be removed merely because Guided Intake is discontinued.
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27. GOVERNING LAW
This Agreement is governed by Texas law, subject to applicable non-waivable law and rights that cannot lawfully be excluded or limited.
This Agreement does not require disputes to be brought exclusively in a Texas court or other exclusive Texas forum.
Nothing in this section prevents application of a mandatory law, right, remedy, or forum protection that applicable law does not permit the parties to waive.
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28. DISCLAIMER OF WARRANTIES
Guided Intake is provided as a tool to collect and organize information for technician reference.
LogicWare does not warrant that Guided Intake will:
- diagnose a vehicle;
- identify the correct repair;
- successfully duplicate a reported condition;
- produce a first-time fix;
- guarantee a repair outcome;
- guarantee uninterrupted or error-free operation; or
- improve the customer's revenue, productivity, profitability, or other business results.
Guided Intake is responsible for performing its information-collection and organization function as designed. The repair shop remains responsible for diagnosing and repairing the vehicle.
To the maximum extent permitted by applicable law, LogicWare disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Nothing in this section excludes, disclaims, or limits:
- an express commitment made in this Agreement;
- fraud or intentional/willful misconduct;
- gross negligence where it cannot lawfully be limited;
- physical-injury liability where it cannot lawfully be limited;
- a statutory right or remedy that applicable law does not permit the parties to waive or limit; or
- an implied warranty that applicable law does not permit LogicWare to disclaim.
This includes any protected warranty or remedy that applies under the Kansas Consumer Protection Act to a covered consumer transaction.
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29. LIMITATION OF LIABILITY
Direct damages
To the maximum extent permitted by applicable law, LogicWare Studio's aggregate liability for direct damages arising out of or relating to Guided Intake will not exceed the greater of:
- $500; or
- the subscription fees actually paid to LogicWare Studio for the affected location during the 12 months preceding the event giving rise to the claim.
This cap applies to direct-damages claims arising out of or relating to Guided Intake, subject to the cross-theory scope and non-waivable-rights provisions below.
Non-waivable rights and liabilities
Nothing in this Agreement limits any liability, warranty, statutory right, remedy, or category of damages to the extent applicable law does not permit the parties to limit it.
The direct-damages cap does not apply to the extent applicable law prohibits limitation of liability for matters such as:
- fraud;
- intentional or willful misconduct;
- gross negligence where it cannot lawfully be limited;
- physical injury where it cannot lawfully be limited;
- violation of law where the applicable remedy cannot be waived or limited; or
- protected statutory remedies, including remedies under the Kansas Consumer Protection Act where applicable.
Exclusion of certain damages
To the maximum extent permitted by applicable law, LogicWare Studio will not be liable for:
- indirect damages;
- incidental damages;
- special damages;
- consequential damages;
- lost profits or lost revenue;
- business interruption; or
- loss of data.
Scope across legal theories
To the maximum extent permitted by applicable law, the exclusions and direct-damages cap in this section apply regardless of whether a claim is characterized as:
- breach of contract;
- ordinary negligence;
- another tort theory; or
- another legal theory.
This cross-theory scope does not expand the limitation into any area where applicable law prohibits the particular liability, right, remedy, or category of damages from being limited.
The non-waivable-rights and liabilities section above remains controlling, including for fraud, intentional or willful misconduct, gross negligence where non-limitable, physical injury where non-limitable, violations of law with non-waivable remedies, and protected statutory remedies.
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30. Electronic Records
The customer's separate electronic-records/notices consent governs electronic delivery of agreements, confirmations, subscription notices, and other required records.
Customer legal records will be made available in a form that can be retained for later reference.
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31. Contact
LogicWare Studio LLC
support@logicwarestudio.com
Guided Intake is a product of LogicWare Studio LLC.
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