Guided Intake Automatic Renewal / Recurring Payment Authorization

Provider: LogicWare Studio LLC

Product: Guided Intake

Approved source version: 0.3 — September 19, 2026

Publication effective date: TO BE SET AT FINAL PRE-LAUNCH GATE

Source status: Approved customer-facing source text for Stop 5.7 implementation.

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2. Automatic Renewal and Recurring Payment Authorization

Enrollment disclosure

Guided Intake subscription

• $29.95 per month per physical shop location
• Includes up to 5 terminals
• Additional terminals beyond the included five are $4.95 per month each
• Applicable tax may be added
• Includes a 14-day full-featured free trial
• The trial begins when the first terminal is successfully activated
• A payment method is required before activation

At the end of the trial, the subscription automatically continues one month at a time unless it is cancelled before paid billing begins.

LogicWare Studio uses Stripe to securely save and charge the payment method associated with the subscription.

Separate affirmative authorization

Proposed checkbox / affirmative-action copy:

I authorize automatic monthly billing. I authorize LogicWare Studio to charge the payment method saved through Stripe after the 14-day free trial and at each monthly renewal until I cancel. The base subscription is $29.95/month per shop location, plus applicable tax and $4.95/month for each terminal beyond the five included terminals. I can cancel before the first paid charge or before any later monthly renewal.

Required UI behavior: this authorization is a separate affirmative action from both Terms acceptance and electronic-records/notices consent. It must not be pre-checked.

Trial conversion

The free trial begins at the first successful terminal activation.

Once activation establishes the trial dates, the customer must be shown the exact trial-end date in the trial-start acknowledgment.

If the subscription is not cancelled before the trial ends, the saved payment method will be charged for the first monthly subscription period.

A trial-ending reminder is sent 7 days before the authoritative trial end and should identify:

• the trial expiration date;
• the $29.95/month base subscription price plus applicable tax;
• the monthly recurring nature of the subscription;
• that paid billing begins unless cancelled;
• the direct cancellation path; and
• the Support path.

Cancellation

During the free trial

The customer may cancel during the trial.

Cancellation during the trial:

• prevents conversion to the paid subscription;
• prevents the first subscription charge; and
• does not shorten the original trial period.

The customer keeps access through the originally scheduled trial end.

After paid billing begins

Paid subscriptions may be cancelled at any time.

There is:

• no cancellation fee;
• no long-term contract;
• no required advance-notice period beyond cancelling before the next renewal; and
• no requirement to contact a salesperson or Support to cancel.

Normal paid cancellation takes effect at the end of the current billing period, and the subscription does not renew after that period.

The customer should be able to cancel directly online through the account cancellation path, subject only to reasonable authentication.

Any optional retention offer must not block or materially delay cancellation.

Refund presentation

Routine subscription payments are non-refundable, except where the Customer Agreement states otherwise or applicable law requires otherwise.

Ordinary cancellation does not result in:

• prorated refunds;
• partial-month refunds; or
• automatic credits for unused time.

Instead, the customer retains access through the paid billing period.

Alaska licensed locations: If the subscription is licensed to a physical shop location in Alaska and the customer cancels within 30 days after the free trial ends, LogicWare will provide a full refund of the first monthly Guided Intake subscription charge for that location.

LogicWare Studio may also choose to approve an exceptional refund in unusual circumstances.

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